Vets Now Newport Pet Emergency Service

Vets Now Newport Pet Emergency Service is part of Vets Now within IVC Evidensia and is an RCVS-accredited Small Animal Emergency Service Clinic. It focuses on out-of-hours urgent and critical care for dogs, cats and other small animals, with on-site facilities including X-ray, ultrasound, an in-house laboratory, operating theatre, hospital ward and isolation unit. Recent reviews most often highlight quick triage, clear explanations and overnight updates, while a smaller number raise concerns about delays, costs and administration in some cases.

Services

• •Out-of-hours emergency care for dogs, cats and other small animals, including bank holidays
• •Triage and stabilisation for urgent and critical cases, with reviews describing pets being seen quickly, made comfortable on arrival, and monitored overnight where needed
• •Diagnostics and monitoring including X-ray, ultrasound, ECG, blood pressure monitoring, blood smear analysis and in-house lab testing
• •Critical care and treatments including advanced fluid therapy, advanced pain management, blood transfusions and critical care support
• •Procedures and facilities including an operating theatre, endoscopy, hospital ward and isolation unit
• •Recent reviews mention emergencies such as swallowed fishing line, collapse, severe pain on arrival, suspected intestinal blockage, a dog attack requiring leg amputation, same-day referral to a cardiologist, and end-of-life care

Pricing

No published pricing information is currently available for this clinic.

People

• •Amy (vet) is repeatedly praised for being reassuring and clear, including step-by-step communication during a dog emergency involving swallowed fishing line; a recent review also thanks Amy for overnight care after a dog attack
• •Bianca (vet) is described as thorough, calm and clear, talking owners through risks in plain English and explaining which measures she would not take and why
• •Owain (vet) is mentioned as patient and willing to answer questions during an emergency after a dog collapsed
• •Jenny (receptionist) is credited with moving a collapsed dog straight to the nursing team for immediate triage
• •Kaitlin is thanked alongside Amy for overnight care and support after a dog attack and leg amputation

Reviews

Google rating: 4.5/5 from 611 reviews.

• •Many recent reviewers describe fast attention in urgent situations, including being seen straight away or within around half an hour, even when the service was busy
• •A consistent theme is clear communication, with owners saying they were kept informed about tests, treatment options and overnight procedures; one reviewer also appreciated costs being explained up front
• •Reviews often mention kind, compassionate care in stressful cases, including overnight stays, serious injuries, painful presentations, referral onward to a cardiologist, and end-of-life support
• •A smaller number of negative reviews raise serious concerns about delays, high emergency costs, and insurance or follow-up administration, including one disputed intestinal blockage case and one complaint from a bird owner about a sample not being sent off