Vets Now Newport Pet Emergency Service

Vets Now Newport Pet Emergency Service is part of Vets Now (a corporate out‑of‑hours emergency provider) and is an RCVS accredited Small Animal Emergency Service Clinic. The clinic is set up for urgent and critical cases in dogs, cats and other small animals, with on‑site facilities such as X‑ray, ultrasound, an in‑house laboratory, operating theatre, hospital ward and isolation unit. In recent reviews, owners most often describe rapid triage and pain relief on arrival, clear explanations of risks/options, and updates during the night while a pet is being treated; a smaller number report serious issues around delays, costs, and follow‑through on tests/insurance admin.

Services

From the clinic’s own information and recent reviews, services mentioned include

•Out‑of‑hours accident & emergency care for dogs, cats and small animals (including bank holidays; operating since 2020)
•Triage and stabilisation for critically unwell pets (including pain relief/comfort measures mentioned in reviews)
•Imaging and diagnostics: X‑ray, ultrasound, ECG, blood pressure monitoring, blood smear analysis, in‑house lab testing
•Critical care and treatments: advanced fluid therapy, advanced pain management, blood transfusions, critical care support
•Procedures and facilities: operating theatre, endoscopy, hospital ward, isolation unit
•Examples of emergency presentations described in reviews: intestinal blockage requiring surgery (disputed timing), swallowed fishing line, collapse in an elderly dog, and end‑of‑life care

Pricing

•One reviewer states they were quoted £5,000 for a case involving an intestinal blockage and surgery, and later paid £700 for surgery elsewhere (they describe the out‑of‑hours quote as “extortionate”).
•One reviewer reports being charged £35 described as an additional fee related to insurance/administration.

People

•Amy (vet) is repeatedly mentioned for step‑by‑step explanations in a stressful emergency (a dog that swallowed fishing line) and for being reassuring.
•Bianca (vet) is described as thorough and calm, explaining risks in “plain English,” and explicitly outlining what she would not do and why during a cat’s emergency visit.
•Owain (vet) is described as patient and willing to answer questions during an emergency after a dog collapsed.
•Jenny (receptionist) is credited with moving a collapsed dog straight to the nursing team for immediate triage.

Reviews

Google rating: 4.5 stars from 587 reviews.

•Fast triage and comfort measures: multiple owners describe pets being attended to quickly despite the clinic being busy, including being made comfortable after arriving in significant pain.
•Communication during emergencies: owners mention being talked through risks and options clearly, and receiving updates overnight when additional procedures were needed.
•High‑stress, critical cases are common: reviews reference collapse, foreign‑body ingestion (fishing line), suspected intestinal blockage, and end‑of‑life visits.
•Conflicting experiences on urgency, follow‑through and cost: one reviewer describes a “time critical” intestinal surgery not happening as expected and a large price difference compared with another vet; another reports being told the clinic could treat birds but then being informed during triage that staff “don’t know much about birds,” alongside a complaint that a stool sample was not sent off and that insurance admin created delays.

Reviews for Vets Now Newport Pet Emergency Service

Note: Showing the 5 most recent Google reviews out of 587 we track in total. Recent reviews may not be representative of overall sentiment.

Ian Collins

in the last week

I can't thank you enough for everything you did for Buster. You kept in touch when you had to another procedure during the night and we only had to ring to find out how he was doing. Everyone was very friendly and was there for us as well as Buster.

Ray Daunter

As the vet said on arrival puppy very unwell due to blockage in the intestines, “ITS TIME CRITICAL”the longer it’s left the worst the prognosis and can lead to the bowel dying and even death off the pup. She needed stabilising before treating this was at 01.00 surgery was due to start around 3 am. A Large amount of money was paid and left thinking the pup was in good hands. 7.30 am (handover and different vet)received a call to say pup had not had the time Critical operation and they didn’t know when the op would happen before lunch or even after. So much for time critical. Researching this, it is a time critical procedure but they obviously didn’t treat in the urgency required or do what i paid for or agreed to. Absolutely disgusting these large corporations charge extortionate amount of money and say that they will care for your pet obviously not. The initial treatment I can’t fault to stabilise her ,but after the doom and dreadful prognosis I was told at the initial consultation and how time critical this was I was furious they didn’t do it in a time critical manner. Just to mention if the pup hadn’t needed stabilising due to shock tachycardia and deranged bloods she would have been operated on immediately. How can it go from time critical to oh it might not be done until after dinner. Subsequently we took the pup to the vet she was due to see and a successful surgery carried out. We were quoted £5k for everything by the ooh’s vet but our own vet cost £700. A very big difference and they should stop charging these extortionate amounts of money. No matter what excuses this was a lucky escape for our pup and the delay in surgery could have killed her. I am happy for the company to contact us for further details

Mrs Allison teague

Lynsey Hook

Very happy with the care given to my dog Cooper on Saturday 3rd . The surgery was busy but he was attended to quickly and was made comfortable after being in considerable pain on arrival. We were very grateful for the care he was given .

pete vanRenswoude-Davies

Rushing in with our 17 yo patterdale right to when we had to say goodbye, everyone was so conciderate and empathetic. Thank you!

B G

Zero stars. Exotic pet owners, avoid. Rushed here out of hours because they said they can treat birds. Only during my triage did they tell me they don't know much about birds, at which point it was too late for me to back out. Ended up getting a stool sample for them to send off so as to not completely waste my money and time. They never sent it off, didn't find out until we chased results over a week later. To add insult to injury they insisted I pay them £35 on top of the vet fees for administrative costs to deal with my insurer when I still had to do all the paperwork myself. Then they ignored my insurer for weeks until they threatened to permanently close my claim entirely. Absolute headache on top of everything else. My bird died a few weeks later. I'm not going to lay the blame entirely at Vets Now's door, but had we not had to delay his treatment due to the lost sample, he might have had a better prognosis. Editing to add a response to VN's reply. I was told by the receptionist that I HAD to pay the £35 fee if I was going to make an insurance claim, regardless of whether it is a reimbursement or a direct claim. Nothing about this standard of quality malarkey. No other vet has ever charged me for this, so make sure you go to a different vet and save your money. The fact VN claim I paid £35 for what essentially boils down to the vet's seal of approval when they knew absolutely nothing about birds and failed to do the bare minimum expected from a vet would be laughable if it hadn't had such severe ramifications for my bird. Pathetic.

Allison James

2 months ago

Amy the vet at Newport branch on Saturday 17 August was so lovely in what was a stressful situation when I recently took my dog in after she swallowed fishing line. Amy was reassuring and communicated what would be happening every step of the way. Happy outcome for my dog who is now perfectly fine. Thank you Amy.

Beth P

3 months ago

Bianca the vet was absolutely exceptional this weekend, when we took in our poorly cat Otto. Bianca was super thorough, reassuring, calm and very clearly someone who cares about getting your pets care right! She talked us through all of the different risks associated in plain English, without complicating things and even talked us through measures she would NOT take & explained why. She was so kind to our boy and we are so grateful for her advice and help. Luckily Otto managed to overcome his symptoms while we were in the clinic and didn’t end up needing the treatment we had been talked through, but we felt in very safe hands if he had needed the treatment. The vets here work SO hard and are working in extremely difficult circumstances with emergency cases coming in every couple of minutes while we sat in the waiting room. I was sobbing just seeing other animals in pain so I have soo much time and respect for the professionals here. You are all doing amazing work and I really hope you know the difference you make, thank you so much ❤️

Richard Collier

Amy, Bianca & the team were not only supportive but they did everything they could to save our chow ghost. Something we will never forget. Would 100% recommend & trust them with all my future pets. Ghost is home now after spending a few days at my mother’s in her bungalow, our other chow Odin hasn’t left him alone since he got back an hour ago. Many thanks to this amazing veterinary team x

kate davies

6 months ago

We had to take our elderly dog to Vets Now on Bank Holiday Monday after he collapsed, and they were fantastic. There was no messing around on arrival, Jenny the receptionist was amazing and got our dog to the nursing team immediately, who triaged him and got him ready for the vet, gave him meds to make him comfortable and looked after him. The vet owain was lovely, really patient and kind, and answered all of our questions. I was very impressed with the quick, efficient and excellent care our dog recieved.