Vets Now Newport Pet Emergency Service

- Many reviewers describe fast attention in urgent situations, including pets being treated as a priority on arrival or seen within around 30 minutes - A strong theme is clear communication and regular updates, especially around tests, overnight procedures and treatment decisions; one reviewer also appreciated costs being explained up front - Reviews often mention kind, professional care in stressful cases, including emergency stays, onward referral to a cardiologist, and support during recovery after major surgery - Some negative reviews raise concerns about high emergency fees, upfront payment expectations, insurance claim administration, and delays or frustration around follow-up in individual cases

Services

•Out-of-hours emergency care for dogs, cats and other small animals, including bank holidays
•Triage, stabilisation and overnight monitoring for urgent and critical cases, with reviewers describing pets being seen straight away or within about half an hour, then kept under observation where needed
•Diagnostics and monitoring including X-ray, ultrasound, ECG, blood pressure monitoring, blood smear analysis and in-house lab testing
•Critical care and treatment including advanced fluid therapy, advanced pain management, blood transfusions and critical care support
•Procedures and facilities including an operating theatre, endoscopy, hospital ward and isolation unit
•Recent review examples include same-day cardiology referral, emergency overnight care for a poorly puppy, care after a dog attack and leg amputation, suspected intestinal blockage, and emergency stays for cats

Pricing

No published pricing information is currently available for this clinic.

People

•Amy (vet) is praised for being reassuring and clear, and is also thanked in a recent review for overnight care after a dog attack and leg amputation
•Kaitlin is thanked alongside Amy for overnight support and care during that same case
•Bianca (vet) is described as thorough, calm and clear, explaining risks and options in plain English
•Owain (vet) is mentioned as patient and willing to answer questions during an emergency consultation
•Jenny (receptionist) is credited with moving a collapsed dog straight to the nursing team for immediate triage

Reviews

Google rating: 4.4/5 from 686 reviews.

•Many reviewers describe fast attention in urgent situations, including pets being treated as a priority on arrival or seen within around 30 minutes
•A strong theme is clear communication and regular updates, especially around tests, overnight procedures and treatment decisions; one reviewer also appreciated costs being explained up front
•Reviews often mention kind, professional care in stressful cases, including emergency stays, onward referral to a cardiologist, and support during recovery after major surgery
•Some negative reviews raise concerns about high emergency fees, upfront payment expectations, insurance claim administration, and delays or frustration around follow-up in individual cases

Reviews for Vets Now Newport Pet Emergency Service

No VetsCompared reviews yet

Reviews from pet owners who enquired with Vets Now Newport Pet Emergency Service through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 686 we track in total. Recent reviews may not be representative of overall sentiment.

rachel griffiths

2 weeks ago

Fantastic care at this out of hours practice.

Diane Draper

After an unexpected out of hours appointment at vet's couldn't fault the care Kasper received, very professional and caring. Thank you!!!!

Sam

Discussing place DO NOT TAKE YOUT PET THERE. No care what so ever and they will kick you pet to the curb if you dont pay up front. No emotion no care AVOID!!

Gareth Leek

3 weeks ago

Despite 14 phone calls over the past 6 weeks and 8 emails from our insurance provider. They still haven't responded to the insurer regarding our claim. The insurance department never answer the phone. Over £400 for a vet to come into the waiting room lift my dogs lip and prescribe paracetamol and 4 tablets of antibiotics. £400 which I will probably never get back from our insurance.

Catherine Smith

They were really accommodating and put my mind at rest. Only thing I didn't like was that they did the first observations without me being there which meant my cat was more stressed.

Kelly Hone

7 months ago

Attended the practice over the weekend as an emergency appointment for my dog. Staff were extremely friendly & professional throughout the visit, I was kept informed and given clear reasons for tests and costs were provided up front. Because of who my insurance is with, the practice are claiming on my behalf which has removed an extra step for me to deal with when it was already a stressful time. I cant thank them enough for their service and Lola is already feeling better!

Cath Green

The team were very kind, caring and kept us informed throughout our cat Leo’s emergency stay. Thank you 🥰

Rachel Walker

Absolutely amazing service from start to finish. From the moment we arrived with Lily she was a priority and seen straight away. They were very thorough, kept me updated regularly and referred her to a cardiologist who saw her on the same day. So grateful for them saving my beautiful girl

James

Needed the out of hours service overnight due to a poorly pup. Was seen within 30 minutes so very grateful to the team.

Richard Pennell

Team are absolute angels smiffy my dog was attacked and leg amputated overnight care been amazing helping to a speedy recovery thanks to team amy and kaitlin