Summergrove Veterinary Centre – Vets in Newport
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Summergrove Veterinary Centre, located in Newport, has established itself as a respected veterinary practice with a strong community presence. The clinic holds an impressive 4.7-star rating based on 144 reviews, indicating consistent satisfaction among its clients. This high rating is further supported by numerous detailed positive reviews, praising the staff's professionalism, compassion, and dedication to animal care.
Several reviews highlight specific staff members, such as Jorge Moreno, Sian, and Lisa, who are commended for their exceptional care and empathy, particularly during difficult times. Clients appreciate the personalized attention and the compassionate environment provided by the clinic. Another staff member, Layla, receives praise for her patience and ability to address pet owners' concerns thoughtfully.
Despite the overwhelmingly positive feedback, one negative review from four years ago raises concerns about the clinic's pricing and a specific experience related to pet travel documentation. The reviewer mentions higher costs compared to other local veterinary services and expresses dissatisfaction with the handling of their pet's travel papers. However, this isolated complaint is overshadowed by the more recent positive experiences shared by other clients.
Overall, Summergrove Veterinary Centre is highly regarded for its compassionate care and experienced staff. The clinic's ability to maintain a high satisfaction rating over a significant number of reviews suggests a reliable and caring service for pet owners in Newport.
Animals Treated
Dogs
Cats
Small MammalsLocation
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Animals Treated at Summergrove Veterinary Centre
Animals We Treat
Companion Animals
DogsCatsSmall MammalsOpening Hours – Summergrove Veterinary Centre
Opening Hours
Hours
Reviews for Summergrove Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 144 we track in total. Recent reviews may not be representative of overall sentiment.
allen harris
2 months ago
Excellent veterinary practice in Malpas. Especially Jorge Moreno, who always treats Buddy as if he was his own dog.
Amy Williams
4 months ago
We’ve been taking my girl Roxy there since it was Jones the Vet. Over the last year or so whilst my senior girl was starting to decline, Sian and Jorge have been wonderful. They gave her the best care. Lovely Jorge and Lisa came out earlier this week to help her across the bridge and we were so happy it was them. They made a heartbreaking time so much more bearable. Kind, gentle, patient, compassionate. We’ll always be grateful to Jorge, Sian and Lisa.
Jayne Morgan
9 months ago
I love taking my dog here, The staff are friendly, caring towards the animals, They take the time to talk/advise you in person or over the phone. It never feels like your on a time scale here, Highly recommended.
Cindy Moore
a year ago
This was our second time visiting summer grove vets. Layla was absolutely lovely with our Frenchie and was patient, she listened to all our concerns and was very helpful in explaining everything about our little one’s medication. We have a follow up and looking forward to seeing her again. Great service makes a world of difference. Thank you Layla 😉
Focus Weddings (Focuswed)
4 years ago
Highest prices around ( Summergrove Newport ) . Best to look for a more professional vets . We needed papers for our dog to travel into the Eu and were told that they could do this as they have a vet training . She was unsure about doing it but due to time restrictions that we had we had no other choice but to use them. They also charge the most in the area if not in England as well . They said £175 and then the £45 to see the pet just to listen to the heart . This only lasts 10 days so you must use it or lose it. We also made sure that we could enter with our pet due to the madness of covid rules. They were very worried but did so. However only one person is allowed into the reception area unless you are paying and then the covid rules dont apply Haha. Vet needs more training if she is going to charge the most in the UK for this service and not even know if its okay for all eu or just to enter France. Parking is fine outside or around the back. They dont have any deal for the cafe next door to allow pets in while you wait for your pet to be seen. This would be a great idea but lost on them all. Vet was very scared of our pet and we found this very strange as we have worked in a vets before ourselves and they should not be scared to work with animals.
