South Wales Vets, Risca – Vets in Newport
Clinic Overview
- Several owners describe the team as helpful, welcoming and supportive, especially when discussing treatment or helping people manage their emotions. - Clear explanations are a recurring positive theme, with reviewers saying staff take time to answer questions. - Reviews on value for money are mixed: one owner appreciated a vet suggesting a product could be bought more cheaply elsewhere, while another strongly criticised the price charged for eye drops.
South Wales Vets, Risca in Newport offers preventive care, puppy support and surgical treatment, with Pet Health Club® Plus also available. Recent feedback often highlights a helpful, welcoming approach and clear explanations, though there are some complaints about pricing and how a late-arrival policy was handled.
Services
- •Preventive care and membership plans: Pet Health Club® Plus is listed, with consultations included as part of that plan.
- •Puppy support: Puppy club is mentioned positively by owners.
- •Consultations and treatment discussions: Reviews describe staff taking time to explain things clearly, answer questions, and support owners during treatment conversations.
- •Surgery and medical treatment: Operations are mentioned, including one owner saying their dog had three procedures at the practice. Eye treatment is also referenced in reviews through prescribed eye drops.
Pricing
No published pricing information is currently available for this clinic.
People
- •John (vet): Named positively by an owner, who says he carried out three operations on their dog and was “absolutely fantastic.”
- •Reception team: One review describes an inflexible experience around a late-arrival policy.
- •Wider team: Multiple owners praise the staff for being welcoming, patient, supportive, and clear when explaining treatment.
Reviews
South Wales Vets, Risca has a 4.5-star Google rating from 227 reviews.
- •Several owners describe the team as helpful, welcoming and supportive, especially when discussing treatment or helping people manage their emotions.
- •Clear explanations are a recurring positive theme, with reviewers saying staff take time to answer questions.
- •Reviews on value for money are mixed: one owner appreciated a vet suggesting a product could be bought more cheaply elsewhere, while another strongly criticised the price charged for eye drops.
- •One negative review focuses on the practice’s late-arrival policy, saying an appointment was refused after arriving nine minutes late and that the situation was handled without apology.
