South Wales Vets, Risca

South Wales Vets is a multi-branch practice that’s been operating for over 10 years. Reviews point to a clinic geared to routine care and ongoing support (for example, a “puppy club” is repeatedly mentioned), as well as surgical work—one owner says their dog had three operations in a year with the same vet. Several reviewers describe staff taking time to explain options and help owners process difficult information, while one review raises a strict late-arrival policy (appointment cancelled for arriving 9 minutes late).

Services

•Pet Health Club® Plus plan (the clinic website states consultations are included as part of this plan).
•Puppy club (mentioned by a reviewer as “excellent”).
•Surgery/operations (one reviewer reports their dog had three operations carried out by a vet at the practice).
•Treatment for eye conditions (one reviewer reports being charged for eye drops).

People

•John (vet): named in a review as “new to this practice” at the time; an owner reports he operated on their dog three times in one year and describes the outcomes/experience positively.
•Reception team (policy experience varies): one reviewer reports being turned away for arriving 9 minutes late due to a “over five minutes late” cut-off, and says this was communicated without apology.
•General staff approach (as described by owners): multiple reviews mention staff explaining things clearly, being patient with questions, and supporting owners emotionally during pet treatment discussions.

Reviews

Google rating: 4.5 stars from 228 reviews. - Several owners describe staff as patient and supportive, particularly when owners feel emotional or need time to ask questions.

•Clear explanations are mentioned (including being “welcoming” and taking time to explain everything).
•Value/upselling experiences conflict: one reviewer appreciated a vet saying a product could be found cheaper elsewhere, while another reviewer complained of a very high charge for eye drops (£160).
•Appointment punctuality policy: one reviewer reports losing an appointment for arriving 9 minutes late due to a 5-minute cut-off, and felt it was handled inflexibly.

Reviews for South Wales Vets, Risca

Note: Showing the 5 most recent Google reviews out of 228 we track in total. Recent reviews may not be representative of overall sentiment.

daniel prosser

9 months ago

Amazing people really helpful unlike the one's in blackwood.

Steve Curtis

12 months ago

Philip Jacobs

a year ago

MEGA MEGA MEGA MEGA MEGA EXPENSIVE!!!!! £160 ON EYE DROPS!!!!! MODERN-DAY HIGHWAYMEN!!!! Just checked online, Clorogen eye drops .5% £8.99. You people make me sick.

Paul Croxford

Carl Bates

Very good clean all positive

Janet Millington

Very welcoming always happy to see us explain everything well we find puppy club excellent

Martin Hayes

2 years ago

I have just cancelled my monthly payments at this vets and moved to another practice. The reason I have taken this step is that I was nine minutes late to my appointment, and when I arrived the receptionist pronounced that I had lost my appointment because I was over five minutes late. So because I was 4 minutes beyond their cut off, I could not see a vet and endured a completely wasted visit. This was stated without apology - even though I apologised for being late - and notwithstanding that I have never been informed about this policy. There were no other customers in reception at the time, which gave me the impression that they could have seen me if they had wished. Very disappointing.

Rikki Pullen

The staff are incredible at helping customers to manage their emotions around pet treatment and are always very supportive and understanding. Their patience makes all the difference in allowing customers to process the information and feel comfortable to ask questions, no matter how stupid the questions may sound.

Aimee Rees

Had a good experience here as we brought our cat here. Pleased that the vet didn't try to fleece us for all our money, even saying that she won't recommend one of their products as it can be found cheaper elsewhere. That's appreciated as vets are known for trying to get every penny.

Alison Jones

Lovely staff, John the vet is absolutely fantastic and is new to this practice. John has operated on our dog Suki 3 times this year and has been brilliant! What a lovely man! We wish him all the best for the future xx