Tern Veterinary Group

Tern Veterinary Group is set up for both routine care and in-house diagnostics/surgery, with facilities listed on its website including operating theatres, radiography, ultrasound, endoscopy, an in-house laboratory, and hospitalisation with separate dog/cat wards plus an isolation ward. It also states it’s a veterinary nurse training facility.

From the latest reviews available, owners most often describe: pets having operations (including cruciate ligament surgery and cat spays), same-day handling of urgent problems (a broken nail removed after a morning call), and a style of care that includes explaining diagnoses/options and not pushing extra services. One owner also mentions receiving an emailed photo after their cat’s spay.

Services

Based on the clinic’s website and the latest reviews available, services mentioned include

• •Surgery
• •Neutering and laparoscopy (keyhole) surgery (website)
• •Cat spay with same-day drop-off/pick-up described by one reviewer (review)
• •Cruciate ligament operations (two procedures on one dog, reported as successful) (review)
• •Dentistry (website)
• •Diagnostics and imaging
• •Radiography (website)
• •Ultrasound (website)
• •Endoscopy (website)
• •In-house laboratory testing (website)
• •Hospital care
• •Hospitalisation
• •Separate dog and cat wards and an isolation ward (website)
• •Nurse services (website)
• •Repeat prescriptions (website notes the pet must have been examined by the practice in the last 6 months)
• •Urgent care: the website states emergency care is available (details not provided in the summary); one reviewer describes being seen quickly for an urgent paw/foot issue and having a broken nail removed (review)
• •Species seen (website): cats, dogs, rabbits, guinea pigs, ferrets, hamsters

People

No individual clinicians are named in the information provided. In reviews, owners repeatedly comment on the team and staff

• •Handling stressful or end-of-life situations (several owners specifically thank staff after pets were put to sleep or passed away).
• •Reassurance and communication, including one owner saying diagnosis and options were explained.
• •A “no pressure” approach: one reviewer explicitly says extra services weren’t forced on them.
• •Small follow-up touches: one owner reports receiving an emailed photo after a spay.

Reviews

Google rating: 4.7 stars from 278 reviews. “”

• •Surgical care is frequently mentioned, including cruciate ligament operations and cat spaying; owners describe good outcomes and smooth day-of-procedure handling.
• •Fast access for urgent issues: one owner reports calling in the morning and being seen shortly after, with a broken nail removed.
• •Communication and decision-making: owners mention explanations of diagnosis/options and feeling reassured during stressful situations.
• •Perceived value/pressure: one owner says they were happy with the bill versus expectations; another says the practice didn’t push additional services.
• •There is also a 1-star review with no written text, so the reason for that rating isn’t available here.