Vale Veterinary Centre, Newport

Ownership/group isn’t stated in the available information. Vale Veterinary Centre, Newport is described as a veterinary nurse training facility, and feedback points to a practice handling both routine care and procedures for a range of pets, including dogs, cats, rabbits, guinea pigs and birds. Recent reviews remain largely very positive about the team’s friendliness, compassion and clear communication, though a small number of owners mention difficulty getting a reply and confusion over published opening hours.

Services

•Veterinary nurse training facility: this remains a listed specialism.
•Routine care and procedures for a range of pets: reviews point to care for dogs, cats, rabbits, guinea pigs and birds, with examples including general appointments, rabbit visits and skin lump removal surgery.
•End-of-life support: one family specifically praised the patient, compassionate care given during a dog’s euthanasia.
•Support for anxious or reactive pets: staff have been thanked for helping make visits easier for a dog that struggles around other dogs.
•Practical extra care and advice: reviewers mention knots being combed out and matted fur shaved during a dog’s visit, helpful phone support for rabbit questions, guidance around a stray cat, and assistance when a lost pet bird was recovered.
•Vaccinations and follow-up care: these are mentioned by clients, although some reviews suggest reminders or responses can be inconsistent.

Pricing

No published pricing information is currently available for this clinic.

People

•Roberta: repeatedly praised by owners, including for clear communication and attentive care around a dog’s skin-lump surgery; cat owners also mention their pets respond well to her.
•Richard: thanked for patience and compassion during a difficult end-of-life visit, and also warmly mentioned by cat owners.
•Louise: specifically credited with helping accommodate a dog that is reactive around other dogs.
•Ronnie: mentioned in earlier client feedback.

Reviews

Google rating: 4.6 stars from 141 reviews.

•Recent feedback is mostly very positive about a friendly, caring team, with owners describing the practice as reliable, patient and trustworthy.
•Reviewers highlight confidence in the clinical care, including knowledgeable vets, clear explanations around surgery, and compassionate handling of very difficult visits.
•There are also examples of thoughtful practical support, such as good rabbit phone advice, help with school guinea pigs, extra coat care for a dog during a visit, and assistance with a recovered pet bird.
•A small number of recent reviewers mention communication and access issues, including difficulty getting a reply by email and confusion over published opening times.

Reviews for Vale Veterinary Centre, Newport

Note: Showing the 10 most recent Google reviews out of 141 we track in total. Recent reviews may not be representative of overall sentiment.

Jurijs Zaicevs

1 month ago

This is the second day I’ve come here, and it’s closed—even though the internet says it’s open from 9:00 AM to 6:00 PM.

gloria cousins

i trying to get hold od you by email for my pets history an still no reply

Holly

2 months ago

Very reliable, patient and trustworthy. They are amazing with my cat and nothing has been too much trouble

Yordanka Dimitrova

Very friendly staff and care for the animals ☺️Thank you 👍🏻

Suzan Dearden

4 months ago

Excellent treatment the vets are very knowledgeable and helpful. My two cats love Roberta and Richard .

Vicky Pring

6 months ago

Such lovley vets and people

Sophie Athay

7 months ago

Recently visiting with a family member to have a very unwell beloved dog put to sleep. I cannot thank Richard and the team enough for their patience and compassion at such a difficult time. Clearly a vet's practice that cares about animals and their family's. Thank you very much

Sian

8 months ago

Cannot thank the team enough today! Welcoming and informative with our school G-Pigs. A independent vet is rare! Thank you for your care and attention today, really appreciate it.

Chris Chadwick

9 months ago

Lindsey Powell

The care my dog Cassie has received during our visits to Vale Veterinary Centre have been second to none. Roberta and her team are always friendly and welcoming which gives us clients confidence in the care our pets will receive when visiting the centre. Cassie has recently had surgery to remove some lumps from her skin and the information I received pre-op and the wonderful care and special attention she received on the day of her procedure and post-op were very professional and caring and her needs were totally met. I would like to take this opportunity to thank Roberta and her team for making our visits pleasant and giving me confidence to continue using Vale Veterinary Centre in the future. Thank You