Vale Veterinary Centre, Newport

Ownership/group isn’t stated in the available data. The clinic is described as a veterinary nurse training facility, and reviews suggest it handles a mix of routine care and procedures for multiple species (dogs, cats, rabbits, and a pet bird are all mentioned). Concrete examples owners report include skin lump removal surgery with clear pre‑op and post‑op information, unexpected coat de-matting/shaving done during a visit without an extra charge, and staff making practical arrangements for reactive dogs (e.g., accommodating a dog that struggles around other dogs). A small number of comments flag communication/follow-up tracking as an area to improve (e.g., promised updates or vaccination follow-ups not always happening).

Services

• •Veterinary nurse training facility (listed specialisation).
• •Surgery: skin lump removal is specifically mentioned, including pre‑op briefing and post‑op care.
• •Care for multiple pet types: dogs, cats, rabbits, and a pet bird are all referenced in reviews.
• •Handling/management for anxious or reactive pets: staff accommodating a dog reactive around other dogs is specifically described.
• •Coat care during visits: de-matting/combing and shaving matted hair was reported as being done during a visit.
• •Advice/support by phone: rabbit owner mentions being supported on the phone with questions.
• •Stray animal support: one reviewer describes bringing in a stray cat and receiving guidance on reuniting with the owner.
• •Vaccinations/follow-ups: vaccinations are referenced in the context of reminders/updates.

People

• •Roberta: thanked for leading care around a dog’s skin-lump surgery, with the owner highlighting clear pre‑op information and attentive care on the day and afterwards.
• •Louise (receptionist): specifically credited with helping accommodate a dog that is reactive around other dogs (making arrangements to reduce stress at visits).

Reviews

Google rating: 4.7 stars from 127 reviews.

• •Procedure communication and aftercare: one owner describes detailed explanations before surgery and attentive post‑op support after skin lump removal.
• •Practical, pet-specific help: examples include accommodating a reactive dog around other dogs, and giving advice that helped reunite a stray cat with its owner.
• •Extra care without extra charges: one review reports significant de-matting/shaving done that wasn’t part of the procedure and wasn’t billed.
• •Access and responsiveness: reviewers mention being able to get pets seen in a “good timescale” and receiving helpful support over the phone.
• •Costs and transparency: “no hidden costs” is specifically mentioned; a “VIP scheme” for dogs is said to “pay for itself,” but no price or inclusions are provided.
• •Communication gap noted by some: one reviewer recommends a better system for updates and follow-ups (including vaccinations), saying promised updates weren’t always followed through.
• •There is also a 1‑star review with no written detail in the data provided, so the specific reason isn’t stated.