Summerhill Veterinary Centre

- Recent positive feedback often focuses on a caring, friendly team, with several owners describing the service as excellent and saying pets were handled calmly and kindly. - The reception and waiting area come up repeatedly, with mentions of a clean, spacious setup, air conditioning, and separate dog and cat areas that helped pets feel more relaxed. - Clinical care is praised in several reviews, including routine vaccination visits, helpful advice from Jenny, urgent appointments arranged quickly, and treatment plans that owners felt helped very unwell pets recover.

Summerhill Veterinary Centre in Newport offers routine and urgent veterinary care, with out-of-hours cover handled by Vets Now. Recent feedback continues to highlight a clean, spacious reception area, separate dog and cat waiting areas, and prompt handling of urgent cases. The clinic is also listed as a veterinary nurse training facility.

Services

•Routine appointments and preventive care: Consultations are a core service, and recent reviews mention routine vaccinations as one example of day-to-day care.
•Urgent and same-day assessments: Owners describe being fitted in quickly for urgent problems, with pets checked thoroughly and treated promptly.
•Treatment planning and follow-up care: Reviews mention structured treatment plans for unwell pets, including ongoing support during recovery.
•Neutering: Neutering is offered, including for kittens.
•Out-of-hours care: Emergency cover outside normal opening times is provided through Vets Now.
•Clinic environment and handling: Recent comments praise the clean, spacious reception, separate dog and cat areas, and a calm, supportive approach from both reception and clinical staff.
•Training role: The practice is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Mrs Morris (vet): Praised in reviews as professional and knowledgeable.
•Jenny (vet): Mentioned positively for helpful consultations and clear advice.
•Fiona (reception): Thanked for a kind and understanding response during a stressful arrival.
•Kieran, Allison, Robyn, Kate: Named appreciatively by one owner involved in a dog’s treatment and recovery plan.
•Reception team: Also praised more broadly for being helpful and supportive.

Reviews

Summerhill Veterinary Centre has 4.4 stars from 909 Google reviews.

•Recent positive feedback often focuses on a caring, friendly team, with several owners describing the service as excellent and saying pets were handled calmly and kindly.
•The reception and waiting area come up repeatedly, with mentions of a clean, spacious setup, air conditioning, and separate dog and cat areas that helped pets feel more relaxed.
•Clinical care is praised in several reviews, including routine vaccination visits, helpful advice from Jenny, urgent appointments arranged quickly, and treatment plans that owners felt helped very unwell pets recover.
•A smaller number of recent negative reviews raise concerns about pricing, consultation fees, medication markups, billing after follow-up visits, and one reported complaint about a kitten neutering outcome.

Reviews for Summerhill Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 909 we track in total. Recent reviews may not be representative of overall sentiment.

Tanya Phillips

3 weeks ago

Took my cat for routine vaccination. Clean, spacious and well designed reception area. We are invariably seen on time. The cat had peed itself (and more) the moment we arrived. Fiona at the reception was very kind and understanding, and helped to clean. The appointment itself went well, the cat was calm and cooperating, no drama. Very reasonable price. I like the online booking system too, which is fast and efficient. Thank you

Gary Inchliffe

1 month ago

Atrocious service. Arrived at 11.10 for a 11.20 appointment. Spent 10 mins with vet and was charged £118 consultation fees. Left at 12.25. Markup on drug prescriptions is 200-250%. Don’t go here. Gets worse, my dog was wrongly diagnosed and treated for arthritis, I paid over £600 for blood tests which they botched. When asked to return for bloods they said the visit would be free of charge and my dog would be given a quick check up. Then charged a full consultation fee of £65 because my dog “had seen a vet”. I refused to pay and was immediately referred to collections for what I assume is court action. My boys are now registered with another vet and the diagnosis and treatment, care and attention they receive is exactly what you expect for your beloved pets. Go to happy paws in Aberdare

I B

3 months ago

Amazing team at this local vets they handle all animals with such care and attention. I’ve always been really happy with their level of service and honestly can’t fault them. They’ve been part of the community for years and have even expanded, which is well deserved. Truly a vets you can trust.

Mandy Higgs

Always excellent service.

Elsaber Ogeo

4 months ago

Happy doggie , happy client .! Really recommend summerhill veterinary centre.

A L

5 months ago

Mrs morris top vet, very professional and knows her stuff

D G

7 months ago

Took my 2 kittens to be neutered and they’ve done a botch job on the 1 kitten and now want to charge me to sort it out after it’s their mistake… avoid these amateurish charlatans at all costs

Shaun Goodwin

I've recently walked away after discovering a 125% markup on emergency medication and an ownership structure that would make Larry Fink jealous. It's perfectly ok to make money, but £60 for a ten-minute consultation should cover most of the bills and the rest feels like a choice about whether you are there to treat animals or to extract as much money as possible from desperate people. The continuous insistence to neuter for no good reason now makes sense to me. One of the Directors has 407 appointments. This strategy makes sense in many sectors, but this is where desperate people come and have no choice but to pay. I can't in good conscience ever give this business another penny.

Janet Lawrence

9 months ago

Warm & friendly Vets, comfortable waiting area with air con, dedicated dog & Cat area. Made me & my pet feel relaxed.