Horizon Vets – Vets in Newport
Clinic Overview
Horizon Vets is a Newport practice for cats and dogs with custom-designed facilities including separate cat and dog wards, two surgical theatres, a standalone dentistry suite, and a dedicated euthanasia room. The practice highlights orthopaedics and says it provides emergency out-of-hours care. Recent feedback continues to describe a calm, clean and thoughtful environment, with friendly staff, easy booking, and especially compassionate support during urgent visits and end-of-life care.
Services
- •General care for cats and dogs: routine appointments, health checks and ongoing veterinary care for both species form the core of the practice’s offering. Reviews also mention vaccination boosters and repeat visits with the same vet, which owners say helps nervous pets settle.
- •Surgery and dentistry: the clinic has two surgical theatres and a standalone dentistry suite. Recent feedback includes a cat dental procedure with tooth removal, with clear explanations of the procedure, costs and aftercare.
- •Diagnostics and more complex cases: orthopaedics is listed as a specialty. Reviews also mention blood tests and scans being used to investigate illness, along with careful examinations and clear discussion of next steps.
- •Emergency and urgent care: the practice states that it provides emergency out-of-hours care, and reviews describe owners being seen for same-day emergencies and urgent problems without feeling rushed.
- •Facilities designed to reduce stress: the site refers to separate cat and dog wards, and owners describe a calm setup from reception onward, including small reception booths that help keep dogs more settled. Recent reviews also praise the clinic’s clean, nicely decorated environment and mention free parking.
- •End-of-life support: the clinic has a dedicated euthanasia/goodbye room. Multiple owners describe it as a comfortable, non-clinical space where they were given time, the process was explained clearly, and they were not rushed.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Owner feedback is more positive on day-to-day value, with reviews describing prices as affordable or very reasonable, praising clear explanation of costs, and noting no extra fee for an emergency appointment in one case.
People
Reviews name Emma and Tracey/Tracy as vets, Phillipa on reception, and Alex positively. Emma is praised for a thorough, kind first visit; Tracey/Tracy for examinations, dental care, clear explanations and compassionate end-of-life support; Phillipa for a friendly welcome; and Alex for help in serious illness and end-of-life cases. Across the team, owners repeatedly mention warm reception staff, clear communication and a calm way with anxious pets.
Reviews
Google rating: 4.9/5 from 87 reviews.
- •Kind, reassuring staff is the strongest overall theme, with praise stretching from reception to nurses and vets. Owners regularly mention feeling listened to, welcomed and never rushed.
- •Compassionate end-of-life care stands out strongly. Several reviews describe a peaceful, non-clinical room, clear explanations of the process, time to say goodbye, and thoughtful follow-up.
- •Strong care in both routine and urgent visits shows up across boosters, dental treatment, blood tests, same-day emergencies and repeat visits for multiple pets.
- •Clear communication and practical convenience are also recurring positives, including easy booking, continuity with the same vet, explanation of likely costs, a clean environment and free parking.
