Alphavet Veterinary Centre Limited

Alphavet Veterinary Centre Limited in Newport is part of IVC Evidensia and treats cats, dogs and other small animals. The practice offers routine care such as vaccinations and parasite treatments, alongside urgent appointments, with one owner describing an emergency Saturday visit when other local vets could not help. Recent feedback is often positive about compassionate care, quick access and the pet care plan, though there are also recurring concerns about reception communication, continuity between vets and value for money.

Services

•Small animal veterinary care for cats, dogs and other small animals.
•Routine preventative care, including vaccinations/jabs and parasite treatment, with flea treatment specifically mentioned by clients.
•Urgent appointments, including same-day needs; one owner reports being seen on a Saturday emergency appointment.
•A pet care plan, with staff described as helping clients make use of the included perks.
•Longer-term owner feedback also mentions past treatment of cruciate ligament problems.

Pricing

No published pricing information is currently available for this clinic.

People

•Russell Chanler is named in a long-term owner review and is remembered for past treatment of a dog's cruciate ligament problems.
•Recent reviews do not name individual staff members, but several describe the team as friendly, knowledgeable and compassionate, particularly during urgent visits and end-of-life care.
•Other feedback reports rushed consultations, rude reception interactions and poor continuity between vets.

Reviews

Alphavet Veterinary Centre Limited has a 4.6-star Google rating from 224 reviews.

•Several owners say they were seen quickly, including one who secured an emergency Saturday appointment after being turned away elsewhere.
•Positive feedback often highlights kind, compassionate handling. One recent review especially praised the support around a pet being put to sleep, including privacy, time, and keepsakes such as paw and nose prints.
•Some clients also speak well of the pet care plan, saying staff make an effort to explain and remind them about the included perks.
•Critical reviews focus on reception/admin communication, rushed consultations, lack of continuity with vets, and concerns about high or unclear charges. One reviewer also notes that the clinic is small and not wheelchair accessible.

Reviews for Alphavet Veterinary Centre Limited

Note: Showing the 10 most recent Google reviews out of 224 we track in total. Recent reviews may not be representative of overall sentiment.

Kelly John

2 months ago

The girls were so lovely, when we had to take our 19yr old Jack russell in to put to rest, they prepared the reception so others knew we were grieving. They gave us time before and after, They provided foot prints, nose print and some of her fur in a glass bottle for us,

Tomas Hinton

3 months ago

Friendly, knowledgeable and compassionate staff. Always get seen very quickly, great service and you feel confident that they will look after and help your beloved pets. If you are on their pet care plan too they really make an effort to make youre you're squeezing every pennys worth out of your value for money. They will advise you on when and how often you can take advantage of different perks and they are very easy going.

Nene Old

A touch on the small side, but the staff are nice, and they're really helpful. Loses a star because it's not wheelchair accessible, but otherwise recommended, and if you're in a manual wheelchair you can probably wrangle your way in anyway like I did.

simon thomas

4 months ago

Great

David Williams

6 months ago

Jason Hough

7 months ago

Maria

We got an emergency appointment on a Saturday after not long moving to the area when other local vets had turned us away. The vet was really good with our dog and the staff were very friendly and helpful.

Ilse Swart

8 months ago

We ordered flea treatment for just 2 little cats (less than 5kgs each) got a text message to come pick up £37. Sounds reasonable for special flea treatment - went to pick up same day I got the message and they charged us £96?!! For two tiny flea pippets?! They are ridiculously expensive! Apparently the £37 was for other meds we paid for a week prior. So not just are their admin communication poor but they overcharge. Not going back.

Louis Hill

1 year ago

We've been using this practice for well over 20 years - Ever since vet Russell Chanler worked miracles with the cruciate ligaments our beloved springer spaniel, I've recommended this practice to so so many people over the years but 4 spaniels later i now tell people to avoid this vets. Over the last 5 years they have become the complete opposite to what they used to be. Reception staff are rude, very unhelpful and at their best basically useless. No continuity of vets - Different one every time we go there.No long a pet focused caring practice, now just money led organisation. I would pay any price for my dogs health but this practice have forgotten our pets are our family, to them they're just a name and account number- downfall of becoming part of a money focused organisation. Completely destroyed the incredible caring practice we used to love.

Laura

I have been using this vet for about a year and had good experiences, but the last two visits have been very poor and the consultations seemed rushed. Recently went with my dog for a consultation and there was first some confusion around what treatment would be needed and then after the vet asked for the opinion of another vet there was absolute certainty about what would be needed with only one option of treatment (which was very expensive) and nothing explained in depth. I left feeling like the options were not explained. The past two visits have left me in doubt about moving forward with any treatment. Unfortunately, it looks like I am going to have to change vets