Alphavet Veterinary Centre Limited

Alphavet Veterinary Centre Limited treats cats, dogs and other small animals. Based on recent reviews, it’s set up for routine care (vaccinations/jabs and parasite treatments are specifically mentioned) as well as urgent same-day needs (an emergency Saturday appointment is described). The practice also appears to offer a “pet care plan” with “perks” that staff will actively remind clients to use. Reviews are mixed on front-desk/admin and value: some describe being seen quickly and having things explained clearly, while others report pricing/communication confusion, rushed consultations, and a lack of continuity with vets.

Services

•Small animal veterinary care for cats, dogs and other small animals (from clinic information).
•Emergency/urgent appointments: one owner describes getting an emergency appointment on a Saturday when other vets turned them away.
•Vaccinations/jabs (one review mentions bringing a dog in “for his jabs”).
•Parasite control: flea treatment/“flea pipettes” are mentioned in a pricing complaint.
•Orthopaedic surgery history (owner-reported): one long-term client recalls a vet (Russell Chanler) treating cruciate ligament problems successfully in the past.

People

•Russell Chanler (vet, per review): a long-term client credits him with “worked miracles” on a dog’s cruciate ligaments (historical account).
•Current team feedback is inconsistent
•Some owners say vets explain everything in detail during vaccinations and are good with nervous or unwell dogs during urgent visits.
•Others report rushed consultations, unclear explanations of options, and seeing a different vet each visit (no continuity mentioned).

Reviews

Google rating: 4.6 stars from 223 reviews. - Speed and access: multiple comments about being seen quickly, including an emergency Saturday appointment.

•Communication varies: some praise vets for detailed explanations, while others describe confusion about treatment, a single expensive option presented, and not having choices explained.
•Reception/admin experience is mixed: reviews range from “friendly and helpful” to “rude” and “poor admin communication.”
•Costs and billing clarity: one complaint about a quoted £37 then being charged £96 for flea treatment, with the owner attributing it to communication/admin issues; another review describes a treatment option as very expensive.
•Facilities/accessibility: one reviewer notes the practice is small and not wheelchair accessible.

Reviews for Alphavet Veterinary Centre Limited

Note: Showing the 5 most recent Google reviews out of 223 we track in total. Recent reviews may not be representative of overall sentiment.

Tomas Hinton

in the last week

Friendly, knowledgeable and compassionate staff. Always get seen very quickly, great service and you feel confident that they will look after and help your beloved pets. If you are on their pet care plan too they really make an effort to make youre you're squeezing every pennys worth out of your value for money. They will advise you on when and how often you can take advantage of different perks and they are very easy going.

Nene Old

A touch on the small side, but the staff are nice, and they're really helpful. Loses a star because it's not wheelchair accessible, but otherwise recommended, and if you're in a manual wheelchair you can probably wrangle your way in anyway like I did.

simon thomas

a month ago

Great

David Williams

3 months ago

Jason Hough

4 months ago

Maria

2 months ago

We got an emergency appointment on a Saturday after not long moving to the area when other local vets had turned us away. The vet was really good with our dog and the staff were very friendly and helpful.

Ilse Swart

We ordered flea treatment for just 2 little cats (less than 5kgs each) got a text message to come pick up £37. Sounds reasonable for special flea treatment - went to pick up same day I got the message and they charged us £96?!! For two tiny flea pippets?! They are ridiculously expensive! Apparently the £37 was for other meds we paid for a week prior. So not just are their admin communication poor but they overcharge. Not going back.

Louis Hill

6 months ago

We've been using this practice for well over 20 years - Ever since vet Russell Chanler worked miracles with the cruciate ligaments our beloved springer spaniel, I've recommended this practice to so so many people over the years but 4 spaniels later i now tell people to avoid this vets. Over the last 5 years they have become the complete opposite to what they used to be. Reception staff are rude, very unhelpful and at their best basically useless. No continuity of vets - Different one every time we go there.No long a pet focused caring practice, now just money led organisation. I would pay any price for my dogs health but this practice have forgotten our pets are our family, to them they're just a name and account number- downfall of becoming part of a money focused organisation. Completely destroyed the incredible caring practice we used to love.

Laura

10 months ago

I have been using this vet for about a year and had good experiences, but the last two visits have been very poor and the consultations seemed rushed. Recently went with my dog for a consultation and there was first some confusion around what treatment would be needed and then after the vet asked for the opinion of another vet there was absolute certainty about what would be needed with only one option of treatment (which was very expensive) and nothing explained in depth. I left feeling like the options were not explained. The past two visits have left me in doubt about moving forward with any treatment. Unfortunately, it looks like I am going to have to change vets

Spiro Pezaros

a year ago

I had a wonderful experience at Alpha Vets when I brought Winston in for his jabs. The vet was incredibly kind and caring, taking the time to explain everything in detail. This made us feel welcome and at ease. The reception crew were also friendly and accommodating, and they even took a liking to Winston. We can't wait to visit again and highly recommend Alpha Vets for their exceptional customer service and care.