Emergency Vets in Newport

## Summary Bishop Hendry & Edwards offers general pet care with on-site diagnostics and surgery, and the clinic is set up for a wide mix of species (including cats, dogs, rabbits, small furries, birds and reptiles). The website highlights practical facilities such as digital X‑ray, ultrasound and in‑house blood testing, plus a dedicated cat waiting area; reviews also mention clean, “fit for purpose” surroundings and a calm, reassuring reception on arrival. Owners most often describe clear explanations (diagnosis discussed “in a very clear manner” and treatment options talked through) and supportive handling of stressful situations—from seeing a cat at short notice when another practice was fully booked, to compassionate care after a pet’s passing. A minority note potential trade-offs: one reviewer mentions lots of staff changes over the years and that it can sometimes be difficult to get an appointment with a vet, though they specifically praise the veterinary nurses. ## Services - **Emergency care:** Emergency services are mentioned (details not provided). - **Surgery:** On-site surgical facilities are listed on the website. - **Diagnostics:** Digital X‑ray, ultrasound scanning, and in‑house blood analysis. - **Dentistry:** Dental treatments are listed. - **Dermatology:** Dermatology is listed. - **Microchipping:** Microchipping is listed. - **Nurse-led support:** Nurse clinics; “free small furry clinics” are listed. - **Documentation for travel:** Animal Health Certificates are listed. - **House visits:** House visits are listed. - **Species seen (as listed):** Cats, dogs, rabbits, guinea pigs, ferrets, hamsters, lizards, snakes, reptiles and birds. - **Training:** Listed as a **veterinary nurse training facility**. - **Accreditations/certifications (as stated):** **Rabbit Friendly**; **RCVS Cat Friendly Clinic**. ## People - **Bianca** (role not stated): mentioned for being “compassionate and caring” when a pet died, with the receptionist also noted as supportive at that time. - **Vets (unnamed):** repeatedly described as thorough and clear—owners mention detailed examinations and being talked through treatment options. - **Veterinary nurses (unnamed):** one long-term client says the nurses are “exceptional” and “very reassuring,” particularly when it’s hard to get in to see a vet. - **Reception team (unnamed):** praised for calming owners down and creating a relaxed arrival experience. ## Reviews **4.8 stars from 110 reviews.** The latest written reviews focus mostly on communication, reassurance during stressful visits, and the clinic environment. “Themes below are drawn from the latest written reviews available to us.” - Clear communication: diagnosis explained plainly and treatment options discussed. - Calm handling and reassurance for both pets and owners (including nervous/urgent situations). - Clinic environment noted as clean and well set up; the **dedicated cat waiting area** is specifically appreciated. - High-stakes care is mentioned positively (commitment to treating and “saving” a dog after an accident). - End-of-life support stands out in one review (compassion after a pet’s passing). - Mixed practicalities: one reviewer reports **lots of staff changes** and says it can **sometimes be difficult to see a vet**, though they praise the nursing team; another notes the practice can feel **pricey** (no prices given).

## Summary Alphavet Veterinary Centre Limited treats cats, dogs and other small animals. Based on recent reviews, it’s set up for routine care (vaccinations/jabs and parasite treatments are specifically mentioned) as well as urgent same-day needs (an emergency Saturday appointment is described). The practice also appears to offer a “pet care plan” with “perks” that staff will actively remind clients to use. Reviews are mixed on front-desk/admin and value: some describe being seen quickly and having things explained clearly, while others report pricing/communication confusion, rushed consultations, and a lack of continuity with vets. ## Services - **Small animal veterinary care** for **cats, dogs and other small animals** (from clinic information). - **Emergency/urgent appointments**: one owner describes getting an **emergency appointment on a Saturday** when other vets turned them away. - **Vaccinations/jabs** (one review mentions bringing a dog in “for his jabs”). - **Parasite control**: flea treatment/“flea pipettes” are mentioned in a pricing complaint. - **Orthopaedic surgery history (owner-reported)**: one long-term client recalls a vet (Russell Chanler) treating **cruciate ligament** problems successfully in the past. ## People - **Russell Chanler (vet, per review)**: a long-term client credits him with “worked miracles” on a dog’s **cruciate ligaments** (historical account). - Current team feedback is inconsistent: - Some owners say vets **explain everything in detail** during vaccinations and are **good with nervous or unwell dogs** during urgent visits. - Others report **rushed consultations**, **unclear explanations of options**, and **seeing a different vet each visit** (no continuity mentioned). ## Reviews **Google rating: 4.6 stars from 223 reviews.** Themes below are drawn from the latest written reviews available to us. - **Speed and access:** multiple comments about being **seen quickly**, including an **emergency Saturday appointment**. - **Communication varies:** some praise vets for **detailed explanations**, while others describe **confusion about treatment**, a **single expensive option presented**, and not having choices explained. - **Reception/admin experience is mixed:** reviews range from “friendly and helpful” to “rude” and “poor admin communication.” - **Costs and billing clarity:** one complaint about a **quoted £37** then being charged **£96** for flea treatment, with the owner attributing it to communication/admin issues; another review describes a treatment option as **very expensive**. - **Facilities/accessibility:** one reviewer notes the practice is **small** and **not wheelchair accessible**.

## Summary Wight Vets Ltd is a veterinary practice offering care in-clinic and, based on its own site summary and multiple reviews, via home visits and online as well. It’s not stated whether it’s part of a corporate group. What the practice appears set up for (from reviews) includes: - **Mobile/out-of-home care:** several owners describe vets coming out quickly, including a case where a dog was assessed at home and then booked for **surgery the next morning**, returning home the same day. - **Routine and ongoing medical care:** owners mention **annual check-ups and booster vaccinations**, managing a recurring condition with **examinations, medication and possible blood tests**, and arranging **worming tablets** in advance by email. - **Urgent help:** one review describes staff stopping immediately to assess a seriously injured cat and giving **pain relief**. Feedback is mostly very positive about communication and gentleness with nervous animals, but one recent review describes a serious breakdown around **rabies vaccination records/Animal Health Certificate paperwork**, with the owner saying they weren’t warned in advance that one certificate would be refused. ## Services - **Emergency veterinary services** (listed in clinic data) - **Mobile vet / home visits** (described by clients; also referenced in the website summary) - **Online care** (referenced in the website summary) - **Surgery** (mass/growth removal discussed; dog operated on the next morning and home by mid‑afternoon) - **Vaccinations and boosters** (annual check-up and booster vaccinations mentioned) - **Blood tests, examinations and medication** (mentioned for a condition with flare-ups) - **Parasite prevention supply** (worming tablets arranged in advance via email) - **Rabies vaccination / Animal Health Certificate appointment** (mentioned in a negative review about certificate refusal where the rabies jab had been done elsewhere) - **Pain relief in an urgent situation** (painkillers provided for an injured cat) ## People - **Bettina (vet):** mentioned as giving a **thorough examination** before vaccinations, being **gentle**, and taking time to discuss **nutrition and supplements**. - **Lelayna (receptionist):** mentioned by name for greeting a dog warmly on arrival and helping organise requested medication (worming tablets) after the owner emailed ahead. - **Mobile/ambulance team members (names not given):** in one account they stopped immediately to help an injured cat, examined her, provided pain relief, and supported a distressed owner and child. ## Reviews **Google rating: 4.9 stars from 38 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Responsiveness and follow-through:** examples include a home visit arranged “straight away,” then **surgery the next morning** with the dog home the same afternoon. - **Communication and empathy:** owners repeatedly mention supportive phone/email handling, taking time with anxious pets, and explaining things without rushing. - **Practical organisation:** one owner describes emailing ahead for **worming tablets** and finding them prepared on arrival. - **A notable complaint about travel documentation:** one reviewer says the practice refused to issue an **Animal Health Certificate** for one dog because the **rabies vaccine was done elsewhere**, and that this was only communicated at the appointment despite documents being sent days in advance—creating time pressure before travel.

## Summary Pet Doctors Veterinary Hospital Newport is part of the Pet Doctors practice network and is set up for a broad mix of routine care and more complex work, with diagnostic imaging listed (including a CT scanner) and an in-house lab. The website information describes a small-animal practice that also sees a wide range of other species (including rabbits, reptiles/tortoises, and multiple types of birds). In the latest reviews, owners give specific examples of: - **Rapid urgent care and monitoring**, including an emergency appointment reported within **30 minutes**, with **overnight observation** and updates “even at 1am”. - **Thorough work-ups**, including a detailed exam and **blood tests** that reportedly picked up an additional issue beyond the original injury. - **Support around euthanasia and bereavement**, with time given to say goodbye and the process explained step-by-step. There are also serious negative accounts alleging **poor clinical decisions and disputed communication/aftercare**, including one report of a **£4,800** bill tied to a cat that later died, and another describing inconsistent updates about an injured wild bird. ## Services From the clinic website summary and review details, services and capabilities mentioned include: - **Consultations** and routine health checks (including **six-month health checks**) - **Diagnostics**: diagnostic tests & imaging; **in-house lab**, **X-ray**, **ultrasound**, **CT scanner** - **Surgery** (including **soft tissue surgery** listed as a specialty) - **Dentistry** - **Vaccinations**, **parasite control**, **microchipping**, **neutering** - **Nurse clinics** - **Blood pressure checks** - **Grooming & nail clipping**, **anal sac expression** - **Pet travel documentation** - **Home visits** - **Dermatology** (listed as a specialty) **Species mentioned as treated (website):** dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets, reptiles, tortoises, small and large cage birds, backyard poultry, wild birds, and birds of prey. **Emergency care (as stated):** - The website information describes emergency advice during normal hours, and out-of-hours urgent care via **Isle of Wight Emergency Vet**. - Separately, one recent reviewer states the practice is “**open 24/7**.” These two descriptions don’t fully match, so it’s worth clarifying directly what cover is provided and by whom. **Training (structured data):** - **Veterinary nurse training facility** is listed in the clinic data. ## Pricing - One reviewer reports a **£4,800** bill for a cat’s treatment, and disputes what aftercare was included and delivered. No standard fee list (consults/vaccines/plans) is provided in the available inputs. ## People Named team members mentioned in reviews include **Eleonora** (vet), plus **Nic, Lucie, William, Weronika, and Jess** (roles not specified). What owners describe (with examples): - **Detailed assessment and diagnostics:** Eleonora is credited with a thorough exam leading to a blood test that flagged an additional, unrelated issue. - **Communication during hospitalisation:** one owner of a dog with acute pancreatitis describes frequent updates throughout an overnight stay, including at **1am**. - **End-of-life support:** multiple reviews mention staff explaining the euthanasia process and giving time to grieve. - **Front-desk experience is mixed:** one negative review describes a receptionist as dismissive and rude, alongside complaints about call-backs and inconsistent information. ## Reviews **Google rating:** 4.3 stars from 278 reviews. **Themes below are drawn from the latest written reviews available to us.** - **Emergency/urgent care praised:** an owner reports being seen within **30 minutes**, with overnight observation and regular updates. - **Thorough examinations and testing:** a dog with a leg injury reportedly received an unusually extensive exam and **blood tests**. - **Supportive handling of euthanasia and loss:** owners mention being given time and having the process explained carefully. - **Serious complaints about outcomes and transparency:** one owner alleges poor decisions followed by a traumatic death after discharge, disputes what aftercare was included, and cites a **£4,800** bill; another describes inconsistent information and lack of updates regarding an injured wild bird.

## Summary Vectis Equine Vets is an equine-focused practice offering emergency veterinary services (24/7 or extended-hours is stated in the clinic data) alongside routine care. Reviews describe vets attending horses on call-outs, handling annual booster vaccinations, and spending time to listen rather than rushing appointments. One owner specifically credits vet **Izzy** for being “thorough” and working in tandem with farrier **Simon Legge**, reporting their horse was “much better” afterwards. Another review mentions supportive care through the loss of an older horse. ## Services - **Emergency veterinary services** (listed in clinic data as 24/7 or extended-hours). - **Equine call-outs** (owners mention needing to “call out” vets and being pleased with the vets who attended). - **Routine vaccinations** (annual booster booking mentioned). - **End-of-life care** (an owner describes care provided when they “lost our old boy”). ## People - **Izzy (vet)**: described as “knowledgeable… fun and thorough.” One owner links their horse’s improvement to Izzy’s input alongside farrier support. - **Reception team**: one review mentions a receptionist being “very nice and helpful” during registration. - **Simon Legge (farrier, not stated as clinic staff)**: mentioned by name as part of a vet–farrier combination that helped improve a horse’s condition. ## Reviews **5.0 stars from 10 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners repeatedly mention **thorough, unhurried appointments**, with vets “taking their time” and “willing to listen.” - **Call-out experiences** are described positively (“very pleased with all the vets… we have needed to call out”). - **Routine care** is specifically referenced through **annual booster** bookings. - One review highlights **support during end-of-life care**, describing the care at the end as especially meaningful.