South Wales Vets, Newport – Vets in Newport
Clinic Overview
- Recent feedback is mostly very positive, with owners regularly describing the team as friendly, caring, professional, and welcoming. - Practical service points come up repeatedly, including quick appointment availability, being seen on time, and reminder messages before visits. - Clinical care is often praised for being knowledgeable and reassuring, with positive comments about clear explanations, support over time, and aftercare.
South Wales Vets Newport is part of the IVC Evidensia group and sits within a three-branch South Wales Vets practice that has grown over the past decade. The practice is listed as a veterinary nurse training facility and offers routine preventative care, pet health plan support, and end-of-life appointments. Recent feedback is largely very positive, with owners often praising the friendly team, quick access to appointments, and supportive aftercare, though one reviewer reported a poor experience around a euthanasia visit and billing.
Services
- •Routine preventative care: Annual vaccinations and health checks are specifically mentioned. Owners describe thorough appointments, including time to answer questions, on-time visits, and reminders beforehand.
- •Ongoing care for cats and dogs: Reviews mention regular support for cats, including one owner who says the team has helped with a pet with complex health needs.
- •Pet health plan: The practice website references Pet Health Club® Plus, with consultations included as part of the plan. One owner describes it as good value for ongoing cat care.
- •End-of-life care: Euthanasia appointments are mentioned in owner feedback.
- •Training environment: The practice is listed as a veterinary nurse training facility. One owner also mentions a student vet on placement carrying out a health check before a follow-up check from Dr Joe Carter.
Pricing
No published pricing information is currently available for this clinic.
People
- •Kate: Praised by name for treatment and for explaining things clearly to an owner.
- •Dr Joe Carter (vet): Mentioned positively in connection with a thorough vaccination and health check, with one owner saying their questions were answered fully.
- •Student vet on placement: One review highlights a thorough check carried out under supervision before a second check by Dr Joe Carter.
- •Reception team: Frequently described as welcoming, helpful, and friendly.
Reviews
Google reviews show 4.3 stars from 611 reviews.
- •Recent feedback is mostly very positive, with owners regularly describing the team as friendly, caring, professional, and welcoming.
- •Practical service points come up repeatedly, including quick appointment availability, being seen on time, and reminder messages before visits.
- •Clinical care is often praised for being knowledgeable and reassuring, with positive comments about clear explanations, support over time, and aftercare.
- •One clear negative outlier describes a poor experience during a euthanasia visit, including dissatisfaction with reception handling and feeling chased for payment after a £900 bill.
