South Wales Vets, Newport

South Wales Vets is a multi-branch practice that has grown from one branch to three over the past 10+ years, and it’s listed as a veterinary nurse training facility. Recent reviews describe routine preventative care (vaccinations/health checks) and end‑of‑life visits, with several owners mentioning practical touches like appointment reminders and being seen on time. There’s also a clear split in experiences: most recent reviewers describe friendly, professional interactions, while one recent reviewer reports a very negative experience during a euthanasia visit and felt repeatedly chased for payment.

Concrete details mentioned by owners include

• •Annual vaccination plus a “very thorough” health check, including a student vet on placement and then a second check by Dr Joe Carter.
• •Appointment reminders sent before the visit.
• •A pet health plan described by one owner as good value for ongoing cat care.
• •One complaint describing a £900 bill within 24 hours and dissatisfaction with how they were treated at reception during a euthanasia appointment.

Services

Services and capabilities specifically mentioned include

• •Annual vaccinations and health checks.
• •Euthanasia/end‑of‑life appointments (mentioned in one review).
• •Pet health plan / Pet Health Club® Plus (the site references joining a plan and says consultations are included as part of a Pet Health Club® Plus plan).
• •Veterinary nurse training facility; reviews also mention a student vet on work placement being involved in an appointment, with oversight from Dr Joe Carter.

Pricing

• •One reviewer reports being charged £900 within 24 hours (context not fully detailed in the review) and felt they were repeatedly contacted for payment.
• •The website states that consultations are included as part of a Pet Health Club® Plus plan, but no plan price is provided in the available information.

People

• •Dr Joe Carter (vet): mentioned by name in a review where an owner describes a thorough vaccination/health check appointment; they say their questions were answered fully and that the student vet’s work was checked by Dr Carter.
• •Student vet on placement: described as conducting a thorough check during a routine appointment, followed by a check from Dr Joe Carter.
• •Reception team: several reviewers describe reception staff as welcoming and friendly; one reviewer strongly disagrees, describing multiple staff seated behind the counter while they waited for direction during a euthanasia visit.

Reviews

Google rating: 4.3 stars from 601 reviews. “”

• •Routine care experiences described as smooth and organised (on-time appointments and pre‑visit reminders).
• •Preventative care called out specifically: vaccinations and health checks, with one owner highlighting a two‑step check (student vet then Dr Joe Carter) and time taken to answer questions.
• •Pet health plan mentioned as helping with ongoing cat care and described as “a great bargain” by one reviewer.
• •A significant negative outlier: one owner reports a poor experience around a euthanasia visit, including feeling the practice focused on collecting money and dissatisfaction with the reception response at the time.