Pet Doctors Veterinary Hospital Newport

I would give them 0 stars if I could. Extremely disappointing experience with this practice, where the vets poor decisions meant my darling Jangles died in my arms within 30 minutes of me collecting him to take him home. He was home for 15 minutes before we were driving back and he died in an incredibly traumatic way on the way back to the vets. Every decision this vet made and informed us of the entire way has been since lied about, protecting themselves. A £4,800 bill for a now dead cat. No aftercare (which we were told was included in that bill) was removed, despite the fact he did not receive after care. Absolutely disgusting practice, all they care about is money and do not care for your animals. Move to one of the other practices on the island that actually care. My heart is in pieces from the loss of my boy, and I will never emotionally recover from this. Save yourself and your pets and boycott this place. Some pictures of my beautiful boy for attention, and he deserved better than the horrendous treatment he received here.

⭐ 0 Stars I had a deeply disappointing experience with Newport Pet Doctors. I took in an injured baby pigeon and was initially told the injury wasn’t serious and that he just needed antibiotics. The next day, I was told he had survived and gone to a sanctuary, but no one could tell me which one. Despite phoning multiple times over several weeks and being promised updates, I was repeatedly fobbed off, given inconsistent information, and never received the promised call-backs. Eventually, I was told that because he was “not my pet,” they didn’t have to update me. Yet I had offered to pay for his care, which was declined. At one point I was told he had gone to Skippers, only for that to be changed again to say he had passed away. The lack of transparency, accountability, and honesty has left me with no confidence in their handling of this case. The receptionist was also dismissive and rude, which only added to the stress of the situation. After sharing my experience, I discovered that many others have had similar issues here. All animals — whether pets or wildlife — deserve care, respect, and honest communication. Sadly, that was not my experience at this practice. I shall be avoiding this practice at all costs.

Staff are absolutely amazing! Unfortunately I had to have my guinea pig put to sleep and the staff gave me time with my boy whilst I grieved his loss and went through the whole process thoroughly. It all happened so fast but everyone from the receptionist to the two vets that cared for my boy were brilliant and went above and beyond to make sure he and I were happy in such a horrible situation. I’m so glad my boys final moments were within the care of such a great team. Thank you pet doctors! X

We cannot thank Nic, Lucie, William, Weronika, Jess and the team here enough for looking after our dog. They were incredible professional, kind and understanding throughout when our dog was suddenly hospitalised with acute pancreatitis. They were able to book him in for an emergency appointment and we had him seen just 30 minutes after we called. They took great care of him, kept him overnight for observation, and kept us updated at each stage even at 1am. They also explained the payment system clearly, which was the first time we had claimed through our pet insurance, which saved us thousands of pounds. Strongly recommended.

Amazing service, clear sensible advice and appropriate treatment. Ivy remains unimpressed, but give her time.. Thanks everyone!